On the receipt of the customer’s sample/product drawing, we will hand them immediately to our engineering staff to make analysis on the bill of materials and draw the design.
Usually, we will finish the design within 15 days and hold a video call for sample confirmation before sending it to our customer.
After the samples being confirmed and signed, we will implement the detailed production instruction based on the samples and will follow a production period of 45 days.
During the production period, we will provide a weekly updated production schedule to our customer. We’ll also keep in connection with the customers through mail, phone and SKYPE to let them know the schedule of the products.
Warranty: Usually, the life expectancy of different products varies from 1-2 years.
After-sales solution: If the customer found any problems on the receipt of the product, please send back product samples to us and we will arrange professional engineers to verify deficiencies found in the products. If that is the case, we’ll replace the product for free as soon as possible.